This is the tricky part. After you have got the go ahead that the prospect is interested in talking with you further, then the hard part comes. You must convince him/her to agree to something a) to meet with you b)agree to literature being sent c) agree to a call back .You get the point. Whatever it is that you want from the prospect you must ask for it. If you don’t then, you won’t get what you want.
Hopefully you have introduced your company, established rapport, created a need and handled objections. You will have asked open ended questions and stated the purpose of your call clearly and with confidence. Now you must close the appointment/sale. There is no one way to do this. Here are a few tips.
Just like in sales, a good telemarketer is always closing even at the opening of the presentation. The best way to close is to probe first. Then state your course of action.
Are you interested in accepting proposals this year? When do you come up for renewal? How often do you review costs? Are you paying too much for your current service? Direct Close Always close with a non-threatening statement. "I think we should meet with you to tell you more about the company leave you with some information to review and then get back to you with a quote. Okay? How is Tuesday at 4pm?"
Assumptive close The good thing about an assumptive close is that it assumes a positive response from the prospect. However, if you walk the fine line between assuming and being pushy, then you run the risk of alienating the prospect. "We'd like to meet with you on Tuesday at 4pm okay?
Do you want to be part of a winning team? Are you bonus motivated?
We are looking for telemarketers and we want results-driven people who are motivated by obtaining great results and being paid accordingly.
Duties and Responsibilities
Booking quality appointments approved and to guidelines set by our clients. Working to quality guidelines and working to customer's specific requirements.
I just wanted to send you a quick note following the great results from our first campaign. We found everyone on the team to be extremely enthusiastic and professional and the quality of the appointments has been excellent. We have used other telesales companies in the past but have no hesitation in booking our next campaign with Toucan.
We recently ran a telemarketing campaign for Detailed Services whose clients are within the electrical and mechanical repair industry.
Here is what they are saying about how we work.
" thought I should write to you directly to say how marvellous the telemarketing campaign is going at the moment. Ray has been fantastic his enthusiasm for our business and persistence is definitely paying dividends. Ray has managed to get us in front of a number of customers where we have been trying for not just months but years! We have already had one job from a new customer and have quoted for 3 further jobs so things are looking great!
Please pass on my thanks to your team, in particular Ray for his tenacity, it is very much appreciated."
